Returns Policy

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us in the first instance at enquiries@soulpad.com.au or write to us at SoulPad PTY Ltd.Unit 12, 2 Ravenswood Avenue, Gordon, NSW 2072, Australia. Please include your order number (where possible) and the delivery postcode.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. We may seek to recover some or all of the outgoing shipping costs also. This includes items that were sent as 'free delivery'. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value. Similarly, we will charge you for the reduction in value of any used goods.

We will exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

For larger, heavier items we may seek to recover some or all of the outgoing shipping costs also.

This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. To do this, please e-mail us in the first instance at enquiries@soulpad.com.au or write to us at SoulPad PTY Ltd.Unit 12, 2 Ravenswood Avenue, Gordon, NSW 2072, Australia. Please include your order number (where possible), the delivery postcode and a brief outline of the nature of the fault.

Once we have been notified of a faulty item, we may request photographic images of the fault. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

We will exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

It should be clear that your consumer legal rights may still apply after the warranty expires.

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  • SoulPad Hurry! Make some cool memories before the school holiday ends!!
  • 39869313_10157020207897502_6185059820308004864_n SoulPad Away for a week to guide camp and end of the fantastic week of good weather we get a huge storm. Ripped shelters from guys, broken wooden poles in the marquees and ended up with 3 inch deep pools of hail on the ground but although the sides were not pegge
  • 39846650_10216800025576951_3897549668543889408_n SoulPad High praise indeed! Thanks Rachael x
  • 39846650_10216800025576951_3897549668543889408_n SoulPad 7 years of camping and it's still going strong! Can't fault it- one of the best purchases I've made. Just had to replace some rubber stoppers for the central pole and SoulPad customer service was fantastic- thank you so much for your help. Wonderful compa
  • 38751324_10155267001540666_9182810623409389568_n SoulPad SoulPad tents and a wedding - two of our favourite things :) Tent: @soulpadtents Styling: @swooneventanddesign HMUA: @kmcdowellbeauty Fashion: @bridalsuitebend Florals: @summerrobbinsflowers
  • 38298002_10155609957020592_8055350213214208000_n SoulPad The aftermath of a very wet weekends camping. Keep it dry! My 5000 held up flawlessly against the belting wind and rain, Could not put it away wet. Look after your canvas and it will look after you :)
  • 37644885_10156146841435804_712185068931514368_n SoulPad Finally had our first family weekend in our beautiful SoulPad! Best money we have ever spent it was absolutely amazing! Getting to grips with putting it up but definitely need to practice rolling it up to get it in the bag ????
  • 37704169_10155233808255666_7044832841842032640_n SoulPad Celebrating the crazy UK weather with a #sale on tents and inners. Even more reason for you to take indoors outdoors! Go on - get out there! (UK & USA only) : http://soulpad.co.uk/t/categories/canvas-bell-tents
  • 37328022_10155223588505666_5518120539622735872_n SoulPad We’re a bit very in love with the new SoulPad #Chillys bottles now in at SoulPad ???? #nomoreplastic #giftforher #giftforhim #healthylifestyle #waterbottle #campingessentials #summeressentials
  • 36300526_10155185416695666_8362494040494571520_n SoulPad Holy heck!! There's some seriously discounted SoulPad tentage in UK clearance just now: http://soulpad.co.uk/sale
  • SoulPad New stuff in at soulpad.co.uk
  • 35142566_10155155274770666_5380912779945312256_n SoulPad Thanks for sharing these pics Hackney Arts, it's always a joy to see the SoulPads being put to such wholesome use. More pics from this project in our gallery here http://soulpad.co.uk/galleries/72 Hackney Arts aim to give creative opportunities to reside
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  • 35102341_10155236877736986_5381660984723111936_n SoulPad High praise indeed! Thanks Clare Galloway artist - ever thought about painting onto your 'Pad? Oh go on!
  • 35102341_10155236877736986_5381660984723111936_n SoulPad My SoulPad tent still going strong since 2009 - we were testing it out in the Matese mountains of Italy, near where I'm based, before prepping it for a women's transformation workshop with art, yoga and doll-making <3 Clare Galloway artist
  • 35194273_10155151574875666_3803714361227214848_n SoulPad Any local glamping sites interested in making stools / tables / fire pits out of these? Please get in touch. The owner wants them out of the way and is open to offers. The stock is nr Thetford, Norfolk, UK.
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  • SoulPad Here's a great launch offer for anyone in the Norfolk/Suffolk area in need of a SoulPad tent hire service...
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  • Some great tips here on setting up a glampsite that wows customers and will keep them coming back for more. https://t.co/um42aiOkrN October 15, 2018 09:06
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  • @palaceglover ????It has a sentimental value that can’t be met with money. Sorry. October 10, 2018 03:19
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  • "Today I have set up my 3m SoulPad hybrid ... i did it single handed! I very anxious prior to setting it up as I ha… https://t.co/hcaWSX0EiB October 09, 2018 23:00
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... October 09, 2018 23:00
  • Taking this 5m beauty down today. It’s been up for a few months in everything the UK weather has thrown at it, an a… https://t.co/kM4DmorFL4 October 05, 2018 20:37
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  • Taking this 5m beauty down today. It’s been up for a few months in everything the UK weather has thrown at it, an absolute star
  • The temps reaching 30°C in our #norfolk showroom today, and with that view in mind, we’re shutting early. Happy #norfolkday everyone! #tribenorfolk #weekendvibes #hometime #summer
  • Celebrating the crazy UK weather with a #sale. Even more reason for you to take indoors outdoors! Go on - get out there!
  • We’re a bit very in love with the new SoulPad #Chillys bottles now in at SoulPad
  • #Repost @bridalsuitebend
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@justinalexander #style_8956: The ultimate romantic wedding gown.
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#obbestdress2019 #soulpad #belltent #oregonbridemag #bride #justinalexander #romanticweddingdress #englishnetweddinggowns #vintageweddingvibes #modern
  • A #cheerful image from @gooseberryfield_glamping we thought was appropriate as we head into another #fun #sunny #weekend of #glamping
  • A beautiful couple on their special day. . . . Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventrentals  Calligraphy/invit
  • A beautiful couple on their special day. . . . Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventrentals  Calligraphy/invit
  • Beautiful day, beautiful backdrop. Zion National Park, USA. #nofilter #zion #usa #belltent
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