Returns Policy

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us in the first instance at enquiries@soulpad.com.au or write to us at SoulPad PTY Ltd.Unit 12, 2 Ravenswood Avenue, Gordon, NSW 2072, Australia. Please include your order number (where possible) and the delivery postcode.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. We may seek to recover some or all of the outgoing shipping costs also. This includes items that were sent as 'free delivery'. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value. Similarly, we will charge you for the reduction in value of any used goods.

We will exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

For larger, heavier items we may seek to recover some or all of the outgoing shipping costs also.

This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. To do this, please e-mail us in the first instance at enquiries@soulpad.com.au or write to us at SoulPad PTY Ltd.Unit 12, 2 Ravenswood Avenue, Gordon, NSW 2072, Australia. Please include your order number (where possible), the delivery postcode and a brief outline of the nature of the fault.

Once we have been notified of a faulty item, we may request photographic images of the fault. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

We will exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

It should be clear that your consumer legal rights may still apply after the warranty expires.

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  • Stephen Meade Just had an email saying my Soulpad is on its way. Very excited.
  • 17457345_1393476220726737_8767505367078279175_n SoulPad For an alternative break, we thoroughly recommend the wonderful Wild Harvest School of Self-Reliance - loads to do, great location, soulful people to be with. Oh, and a free pack of beeswax candles when you book and mention 'SoulPad' :)
  • 18010309_10155171429493267_6126795612685886572_n SoulPad A lovely pic shared by our friends at Lazy Days, Spain...
  • 18010309_10155171429493267_6126795612685886572_n Karen Hough Third year of having the Soulpad 5m tents up at Lazy Days - and still looking good :) x
  • SoulPad The Finest Camping Essentials for This Summer's Festivals: Conquer the great outdoors in style. Yes, that's a bell tent from SoulPad. Thanks House & Garden! http://ow.ly/wdWc30aPupg
  • SoulPad What The Outdoors Can Do For Our Mood And Well-Being. It may be a couple of years old but still sums it up nicely. http://ow.ly/aKm630aLfdZ
  • SoulPad 40 incredible campsites that will convert you to canvas. You'll find a few of these on our offers page. http://ow.ly/kp8130aLeFy
  • 17499589_10155204055884510_5768002279119435367_n Mike Selka First trip out in my SoulPad....instant fan!
  • 17626551_10154140062765666_8045342421473786898_n SoulPad We will be replying to most of your emails from here today! #camping #lovesoulpad #soulpad #belltent #glamping #glamp #outdoors #familyfun #goodtimes #goalzero #solarpower #venturecanoes #thetfordforest
  • SoulPad For savvy SoulPadders this result will come as no surprise, but we are tickled pink, over the moon and deliriously happy to be voted #1 Family Tent on BBC1's "Shop Well For Less" - click this link to view the full tent comparison: http://soulpad.co.uk/new
  • SoulPad Make camping cosy this Easter! The SoulPad Blaze stove really takes the chill out of camping. Central heating for your 'Pad! Available now at SoulPad.co.uk, SoulPad.com & www.SoulPad.com.au #camping #lovesoulpad #soulpad #belltent #glamping #glamp #outdo
  • SoulPad Don't Give In! 10 Tips for Raising Outdoors-Loving Kids. #8 is currently our fave method. Encourage friends too! http://ow.ly/FG7S30akctX
  • SoulPad http://soulpad.co.uk/news/soulpad-tent-raffle #raffle #camping #lovesoulpad #soulpad #belltent #glamping #outdoors #competition
  • SoulPad Glamping Under The Stars anyone? 10% Discount when mentioning SoulPad x http://soulpad.co.uk/offers/glamping-under-the-stars
  • 17362759_1355354571170609_7881435331422644786_n SoulPad Belair le Camping, Dordogne, France all pitched-up and ready for their first season. Looking good! 10% off if you mention SoulPad when booking... x
  • Eric C Smith Hi Soulpad!! The wife and I have been enjoying our 5000-Ease for nearly ten years, but find it is time to get a new one. Are you folks planning to add a 6000-Ease to your lineup?
  • 17155708_1407030739368974_4281519474088562429_n SoulPad SoulPadders! Just 'like & share' the Gorsey Meadow Camping page, and comment on their competition to be in with a chance of winning. Easy! Good luck.
  • Kirsty Love Outstanding service from Soulpad, placed my order yesterday for an inner tent and lights and have received my order today, cannot get any better than that. Just need the nice weather so we can test pitch the bell and try all the accessories I have bought
  • SoulPad http://soulpad.co.uk/offers/belair-le-camping #camping #lovesoulpad #soulpad #belltent #glamping #glamp #outdoors #familyfun #goodtimes #Dordogne #France @pantrysfrenchadventure Belair le Camping
  • Cochrane Rivers Wilde Can you still get the Tribe 5m.
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  • #Glamp in the beautiful, rural French countryside with Belair le Camping and receive 10% off with #SoulPad.… https://t.co/S95tRIsifM April 26, 2017 20:52
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  • @buryprincess @coburysteds Fantastic to hear. Looks like you had it pitched perfectly too! April 20, 2017 21:12
  • Mention #SoulPad when booking #wedding or #festival #belltents with Mr Bluebell and get 10% off!… https://t.co/C2QtmIQYKD April 20, 2017 20:52
  • Enjoy a happy 10% discount at Not Just Any Tent when you mention #SoulPad. https://t.co/MfGsDgiuiV https://t.co/uzhtIZRVfk April 19, 2017 20:52
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  • We are tickled pink, over the moon and deliriously happy to be voted #1 Family Tent on BBC1's "Shop Well For Less" #camping #lovesoulpad #soulpad #belltent #glamping #glamp #outdoors #familyfun #goodtimes #winner
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