Shipping

SoulPad® are pleased to offer FREE Shipping in Australia.

Regular deliveries are made during working days, Mon-Fri between 08:00 and 20:00 (except during public holidays).

We aim to deliver within 7 days (Mon-Fri) of your order being placed. Though during peak season this can at times be longer. We will contact you by email or telephone if delivery is likely to be delayed beyond 7 days (unless otherwise stated on our website), giving you the option to cancel your order.

Most of the time we are able to fulfill orders from stock held in Australia. Though from time-to-time we will fulfill orders from UK stocks. In this instance our Australian customers will not incurr extra shipping charges. The delivery time-frame will not be affected either.

Delivery to New Zealand is not free of charge. To know the cost of shipping to New Zealand you must add the itmes required to your basket, enter your delivery address at checkout and before making payment the shipping cost will be illustrated.

Specific delivery arrangements may be sought after where timely delivery is essential. In this instance there may be additional delivery charges to pay. Please contact us for a quote before placing your order.

If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may persue a claim against the carrier.

We endeavour to send our shipments *carbon free whenever possible.

SoulPad® will despatch your order in the original packaging. We do not re-package our products into any kind of glossy packaging.

We ship worldwide. Just contact us for a shipping quote.

*Our courier offsets the carbon associated with the parcel delivery by calculating the overall carbon emissions generated by their vehicle fleet and operations. They know how many trees they need to plant to offset the average parcel. SoulPad pays a little bit extra for each shipment so that our courier can pay for the planting of trees.

Tree planting is one of the most common forms of carbon offset. Through this process, carbon dioxide is converted into stored carbon, and this is why trees are sometimes referred to as ‘carbon sinks’. By taking this carbon dioxide from the atmosphere, trees clean the air.

Our Instagram

  • #glamping #belltent #soulpad Ding dong merrily on high! We're feeling all Christmassy and so have decided to spread our cheer with a Christmassy giveaway! 
In the run up to the big day we will be giving away four SoulPad Glamper-Hampers in a prize draw, one each week for four weeks.
  • #glamping #belltent #soulpad OFFER TIME!...visit our showroom and claim your free Feuerhand lantern just in time for Christmas!
These traditional lanterns are the real deal, German made, built it to last. 
Add a touch of classic design to your Home, Garden, Fireplace or Campsite. 
Ta
  • #glamping #belltent #soulpad Whoop whoop, 12 today!
  • #glamping #belltent #soulpad That’s a generous size pitch you have there @m1ch82!
  • #glamping #belltent #soulpad Spotted this #mushroom today but couldn’t find it in the pocket guide to UK fungi. Can you identify it?
.
.
.
#slimy #mushroom #fungi #fungus #woodland #forest #norfolk #uk #outdoors #getoutdoors #autumn #seasons #walking #exploring #explore #mycology #my
  • #glamping #belltent #soulpad These very pretty Harebells were just lurking on the woodland path during today’s lunchtime stroll. At least, I *think* that’s what they are! Spotted some bright yellow Linaria too. And bees! Loads of mining bees. 
#woodland #flowers #wildflower #savetheb
  • #glamping #belltent #soulpad Who said the UK camping season is coming to an end!  Photo courtesy of @zerotwokara enjoying their ‘Pad on a Scottish escape last weekend.  End of season sale now on! Link in our bio
  • #glamping #belltent #soulpad Discounts on all tents across the range including inner tents
  • #glamping #belltent #soulpad The ‘take anywhere’ SoulPad 3000-ultralite. Perfect when space and weight matters.
Photo courtesy of @live_like_olive