Terms and Conditions

These terms and conditions shall apply to all transactions conducted via the SoulPad website. Please read them carefully before placing your order and print a copy for your reference.

Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "we", "our", "us" and "ours" are references to SoulPad PTY Ltd.

Notification of changes
We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.

About Us
This website is owned and operated by SoulPad PTY Ltd., Suite 95, Level 5, 330 Wattle St, Ultimo, NSW 2007, Australia.

If you need to contact us, please e-mail us at enquiries@soulpad.com.au or call customer services on +61 (0) 434 677 636.

ABN number: 12 602 096 757

ACN number: 602 096 757

Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

We will then check the price and availability of the goods. If you paid for your order at the same time as placing it, the funds will be allocated by your card issuer to SoulPad PTY Ltd. but we will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

Order procedure
To place an order: -

1. Add the item to your basket (or cart) and amend the quantity accordingly.

Once you have added all the required items to your basket (or cart) proceed to checkout.

2. If you are a returning customer and have registered with our website previously, sign in using your Username and Password.

3. If you are a new customer and wish to register with our website, complete the billing and shipping information as required.

4. Check the details you have submitted. It is your responsibility to ensure that all details of any order are complete and accurate. Proceed to payment.

5. We will then check the price and availability of the goods. We will form a contract with you when we take payment from you.

If any order errors appear, or if you are unsure in any way, e-mail us at enquiries@soulpad.com.au or call customer services on +61 (0) 434 677 636 for assistance. Assistance will be given in English.

We also accept orders and payment by telephone. Call customer services on +61 (0) 434 677 636 to order in this way.

All contracts will be filed in a central database by SoulPad PTY Ltd.

Placing an order
We use secure payment methods. Our prices are in Australian Dollars (AUD $) and they include VAT at the current rate.

Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection.

Delivery

Regular deliveries are made during working days, Mon-Fri between 08:00 and 20:00 (except during public holidays).

We aim to deliver within 7 days (Mon-Fri) of your order being placed. Though during peak season this can at times be longer. We will contact you by email or telephone if delivery is likely to be delayed beyond 7 days (unless otherwise stated on our website), giving you the option to cancel your order.

Most of the time we are able to fulfill orders from stock held in Australia. Though from time-to-time we will fulfill orders from UK stocks. In this instance our Australian customers will not incurr extra shipping charges. The delivery time-frame will not be affected either.

Delivery to New Zealand is not free of charge. To know the cost of shipping to New Zealand you must add the itmes required to your basket, enter your delivery address at checkout and before making payment the shipping cost will be illustrated.

Specific delivery arrangements may be sought after where timely delivery is essential. In this instance there may be additional delivery charges to pay. Please contact us for a quote before placing your order.

If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may persue a claim against the carrier.

Cancellation and returns

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us at enquiries@soulpad.com.au or write to us at SoulPad Ltd., 15 Little London Lane, Northwold, Thetford, Norfolk, IP26 5NH, UK.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. We may seek to recover some or all of the outgoing shipping costs also. This includes items that were sent as 'free delivery'. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

We will also exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

This cancellation policy does not affect your legal rights.

Faulty Goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Please e-mail us at enquiries@soulpad.com.au or call customer services on +61 (0) 434 677 636 or write to us at SoulPad PTY Ltd., Unit 12, 2 Ravenswood Avenue, Gordon, NSW 2072, Australia.

Once we have been notified of a faulty item, we would request photographic images of the fault in the first instance. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

We will exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

It should be clear that your consumer legal rights may still apply after the warranty expires.

Changes to these terms
These terms were last changed 14th Septermber 2016. Previous versions of our standard terms and conditions can be viewed upon request.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Specification
Sometimes product specifications may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price.

Colours, Sizes and Measurements
All colours, sizes and measurements shown on the website are approximate.

Refund of Deposits
A refund for a deposit will only be given if SoulPad PTY Ltd fails to deliver an item inside of the timescale quoted at the time the order was placed. A refund for a deposit will not be given under any other circumstances.

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Complaints
In the event of any complaint arising from your use of the website please contact us at the email address enquiries@soulpad.com.au

For any other complaints, please write to us at our trading address: SoulPad PTY Ltd., Unit 12, 2 Ravenswood Avenue, Gordon, NSW 2072, Australia.

Note
These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.

Privacy Policy
We respect each site visitor's right to personal privacy. We want our website visitors to be aware of any information we collect and how we use it. This statement applies solely to information collected on this website.

Website Content Disclaimer
We have endeavoured to ensure that the information contained in this website is both accurate and up-to-date. SoulPad PTY Ltd does not accept any liability to any party for loss or damage incurred by reliance placed on the information contained in this website or through omission or errors, how so ever caused.

Links to other sites
Please be aware that our site may include links to other web sites. We are not responsible for their privacy policies or procedures or for the content of these linked web sites.

Cookies
Our online shop uses session cookies to allow the shopping cart system to work. Most web browsers automatically accept cookies but you do not have to accept them. You should read the help information within your browser to see how you can set it to notify you when you receive one. This will give you the opportunity to decide whether or not to accept it.

Monitoring of site
In order that we can monitor and improve the site, we may gather certain information when you use it, including details of your domain name and IP address, operating system, browser, and the address of the website that you visited prior to visiting our site.

Information used when placing an order

Any information you provide when placing an order is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order and a telephone contact number. This information is used for delivery, billing purposes and to fulfil your order. We may supplement the information that you provide to us with information that we receive from third parties.

SoulPad Products
You are responsible for insuring the proper use of all SoulPad products, and SoulPad PTY Ltd does not accept any responsibility for any liability to any party for loss or damage incurred through the misuse of any of our products, how so ever caused.

SoulPad Gift Vouchers
Please view separately the SoulPad Gift Voucher Terms & Conditions. In purchasing SoulPad gift vouchers you are agreeing to be bound by the SoulPad gift voucher terms and conditions.

SoulPad Village
In booking a SoulPad for use at a SoulPad Village event you are agreeing to be bound by the SoulPad Village terms and conditions pertaining to that particular event. The terms and conditions for each event can be seen on the SoulPad Village event booking page or can be submitted upon request.

Intellectual Property Rights
SoulPad PTY Ltd.’s website text, images and design are Copyright SoulPad PTY Ltd. since the year 2006. Any infringement of these rights will be vigorously pursued. SOULPAD and the SoulPad logo are registered trademarks of SoulPad PTY Ltd.

Other Terms & Conditions

Please click here to view our Competition Terms & Conditions.
Please click here to view our Gift Voucher Terms & Conditions.

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  • 18447391_1913621558910538_1421599140594242054_n SoulPad Now this is a lovely place to be...
  • SoulPad A lucky SoulPadder will win this tent this Friday. Make it be you! http://soulpad.co.uk/news/soulpad-tent-raffle
  • 18301283_10154235280430666_5500890642443459321_n SoulPad Anyone wishing to view a SoulPad at South Padre Island, Texas should contact our man Eric for a viewing. Call him on (512) 419-8668. Model pitched is the SoulPad 5000-ease.
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  • 17457345_1393476220726737_8767505367078279175_n SoulPad For an alternative break, we thoroughly recommend the wonderful Wild Harvest School of Self-Reliance - loads to do, great location, soulful people to be with. Oh, and a free pack of beeswax candles when you book and mention 'SoulPad' :)
  • 18010309_10155171429493267_6126795612685886572_n SoulPad A lovely pic shared by our friends at Lazy Days, Spain...
  • 18010309_10155171429493267_6126795612685886572_n Karen Hough Third year of having the Soulpad 5m tents up at Lazy Days - and still looking good :) x
  • SoulPad The Finest Camping Essentials for This Summer's Festivals: Conquer the great outdoors in style. Yes, that's a bell tent from SoulPad. Thanks House & Garden! http://ow.ly/wdWc30aPupg
  • SoulPad What The Outdoors Can Do For Our Mood And Well-Being. It may be a couple of years old but still sums it up nicely. http://ow.ly/aKm630aLfdZ
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  • 17499589_10155204055884510_5768002279119435367_n Mike Selka First trip out in my SoulPad....instant fan!
  • 17626551_10154140062765666_8045342421473786898_n SoulPad We will be replying to most of your emails from here today! #camping #lovesoulpad #soulpad #belltent #glamping #glamp #outdoors #familyfun #goodtimes #goalzero #solarpower #venturecanoes #thetfordforest
  • SoulPad For savvy SoulPadders this result will come as no surprise, but we are tickled pink, over the moon and deliriously happy to be voted #1 Family Tent on BBC1's "Shop Well For Less" - click this link to view the full tent comparison: http://soulpad.co.uk/new
  • SoulPad Make camping cosy this Easter! The SoulPad Blaze stove really takes the chill out of camping. Central heating for your 'Pad! Available now at SoulPad.co.uk, SoulPad.com & www.SoulPad.com.au #camping #lovesoulpad #soulpad #belltent #glamping #glamp #outdo
  • SoulPad Don't Give In! 10 Tips for Raising Outdoors-Loving Kids. #8 is currently our fave method. Encourage friends too! http://ow.ly/FG7S30akctX
  • SoulPad http://soulpad.co.uk/news/soulpad-tent-raffle #raffle #camping #lovesoulpad #soulpad #belltent #glamping #outdoors #competition
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  • The new SoulPad 5000-hybrid-G-XL. Integrated porch with taller, wider entrance means no more stooping! https://t.co/LQd3uJhGPl May 22, 2017 17:45
  • See what's on offer at Hidden Valley Camping when you mention #SoulPad. https://t.co/dBzkFO8DG7 https://t.co/IQ57NpwAzG May 21, 2017 18:17
  • Mention #SoulPad when booking with NES Bushcraft for a 5% #discount. https://t.co/bDLlTUKCc7 https://t.co/UCr2gEDTTL May 20, 2017 20:51
  • See what's on offer at https://t.co/wR1NWXPMkj when you mention #SoulPad. https://t.co/60u6qtEk8Z https://t.co/9kFBfoCdKk May 19, 2017 20:51
  • Enjoy a happy 10% discount at Not Just Any Tent when you mention #SoulPad. https://t.co/MfGsDgiuiV https://t.co/9KB266wIxE May 18, 2017 20:51
  • Enjoy a 5% discount @lingsmeadow when you mention #SoulPad. https://t.co/ZIZjYD4fua https://t.co/O1wXLKVETO May 17, 2017 20:51
  • Did you know you can view SoulPads on display at @cotswoldoutdoor in #Peterborough till 4th June? https://t.co/FueERHmoPv May 15, 2017 21:18
  • Congratulations #Moonwalk2017 walkers! Especially #SoulPad's own Zoe in team #EveryBraHasASilverLining. Amazing effort! May 14, 2017 20:57
  • See what's on offer at Kelburn Castle & Estate when you mention #SoulPad. https://t.co/H35fLJuegD https://t.co/9mmSXjcWBG May 14, 2017 18:17
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  • Link in bio. A lucky SoulPadder will win this tent tomorrow. Make it be you! #raffle #camping #lovesoulpad #soulpad #belltent #glamping  #outdoors #competition
  • Time for a #soulpadtent #henparty
  • How else will you know which #SoulPad is yours?
  • Make camping cosy this Easter! The SoulPad Blaze stove really takes the chill out of camping - central heating for your 'Pad! Available now, click link in bio.
  • Pleased to hear the folks at @junomagazine still enjoy their SoulPad 4000-ease #belltent. Latest issue has a #festivals feature - go get it now!
  • #workingfromhome with @goalzero and @venturecanoes
  • We are tickled pink, over the moon and deliriously happy to be voted #1 Family Tent on BBC1's "Shop Well For Less" #camping #lovesoulpad #soulpad #belltent #glamping #glamp #outdoors #familyfun #goodtimes #winner
  • http://soulpad.co.uk/news/soulpad-tent-raffle  #raffle #camping #lovesoulpad #soulpad #belltent #glamping  #outdoors #competition
  • Lanterns brighten up any #glamping experience.
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