Warranty

SoulPad® tents are built to a very high standard and are regularly tested for manufacturing quality. SoulPads® are produced in accordance with internationally acclaimed quality assurance certification: ISO9001. SoulPad® tents comply with BS, American and European standards and are labelled accordingly.

The SoulPad® Trademark is on all SoulPad® tents.

There is just one Australian outlet on-line here at www.soulpad.com.au, and on ebay too (ebay username: soulpadtents). A SoulPad® tent purchased from any other Australian outlet may not be a genuine SoulPad® product.

To protect the consumer and SoulPad® brand alike, the SoulPad® registered trademark can be found on all SoulPad® tents, click here to read more. All tents should be clearly labelled with the manufacturers company name. Only tents carrying the SoulPad® trademark are protected by the SoulPad® warranty.

The components used in our tents are second to none. We know our tents are strong and durable and fit for their intended use. Their intended use being the light leisure market.

SoulPad® will honour a 1 year warranty against manufacturer defects in the canvas. Note that this warranty does not extend to the poles or zippers as these are commonly misused.

The SoulPad warranty is applicable only to SoulPad tents delivered to consumers within Australia and is not transferable.

Replacement parts are available. Please refer to our Spares for details.

It should be clear that your consumer legal rights may still apply after the warranty expires.

Our Instagram

  • #glamping #belltent #soulpad Ding dong merrily on high! We're feeling all Christmassy and so have decided to spread our cheer with a Christmassy giveaway! 
In the run up to the big day we will be giving away four SoulPad Glamper-Hampers in a prize draw, one each week for four weeks.
  • #glamping #belltent #soulpad OFFER TIME!...visit our showroom and claim your free Feuerhand lantern just in time for Christmas!
These traditional lanterns are the real deal, German made, built it to last. 
Add a touch of classic design to your Home, Garden, Fireplace or Campsite. 
Ta
  • #glamping #belltent #soulpad Whoop whoop, 12 today!
  • #glamping #belltent #soulpad That’s a generous size pitch you have there @m1ch82!
  • #glamping #belltent #soulpad Spotted this #mushroom today but couldn’t find it in the pocket guide to UK fungi. Can you identify it?
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#slimy #mushroom #fungi #fungus #woodland #forest #norfolk #uk #outdoors #getoutdoors #autumn #seasons #walking #exploring #explore #mycology #my
  • #glamping #belltent #soulpad These very pretty Harebells were just lurking on the woodland path during today’s lunchtime stroll. At least, I *think* that’s what they are! Spotted some bright yellow Linaria too. And bees! Loads of mining bees. 
#woodland #flowers #wildflower #savetheb
  • #glamping #belltent #soulpad Who said the UK camping season is coming to an end!  Photo courtesy of @zerotwokara enjoying their ‘Pad on a Scottish escape last weekend.  End of season sale now on! Link in our bio
  • #glamping #belltent #soulpad Discounts on all tents across the range including inner tents
  • #glamping #belltent #soulpad The ‘take anywhere’ SoulPad 3000-ultralite. Perfect when space and weight matters.
Photo courtesy of @live_like_olive