Warranty

SoulPad® tents are built to a very high standard and are regularly tested for manufacturing quality. SoulPads® are produced in accordance with internationally acclaimed quality assurance certification: ISO9001. SoulPad® tents comply with BS, American and European standards and are labelled accordingly.

The SoulPad® Trademark is on all SoulPad® tents.

There is just one Australian outlet on-line here at www.soulpad.com.au, and on ebay too (ebay username: soulpadtents). A SoulPad® tent purchased from any other Australian outlet may not be a genuine SoulPad® product.

To protect the consumer and SoulPad® brand alike, the SoulPad® registered trademark can be found on all SoulPad® tents, click here to read more. All tents should be clearly labelled with the manufacturers company name. Only tents carrying the SoulPad® trademark are protected by the SoulPad® warranty.

The components used in our tents are second to none. We know our tents are strong and durable and fit for their intended use. Their intended use being the light leisure market.

SoulPad® will honour a 1 year warranty against manufacturer defects in the canvas. Note that this warranty does not extend to the poles or zippers as these are commonly misused.

The SoulPad warranty is applicable only to SoulPad tents delivered to consumers within Australia and is not transferable.

Replacement parts are available. Please refer to our Spares for details.

It should be clear that your consumer legal rights may still apply after the warranty expires.

Our Instagram

  • #glamping #belltent #soulpad Today we would've been pitched up here at #glastonburyfestival. Instead, we're enjoying our time in the garden, listening to some fine tunes.⁠
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#glastonbury #glastonburyfestival #glastonbury50 #glasto50 #glastofest #glasturbating #garden #festival #fes
  • #glamping #belltent #soulpad Down by the #river. Who's excited for campsites opening next week? Even if your favourite site is not available you can still #getoutdoors.⁠
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#familycamping #canoeing #canoe #riverside #riverbank #glamping #dogsofinstagram #viszla #forest #forestcamping
  • #glamping #belltent #soulpad Night-time camping is magical too!⁠
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#soulpad #night #camping #glamping #outdoors #getoutdoors #campfire #summernights #lantern #fairylights #nightphotography #longexposure #familycamp #familycamping #summerliving #norfolk
  • #glamping #belltent #soulpad Brilliant service from @norfolkinabox today. Fresh fruit & vegetables delivered to the door along with a generous portion of Binham Blue. 
#freshfruitsandveggies #localbusiness #shoplocal #shoplocally #farmtotable #norfolk
  • #glamping #belltent #soulpad Rain clouds linger and we're still hanging out in the #garden.⁠ Tag your fave place to camp so we can see where you’re going when this phase of #lockdown is eased. ⁠
#glamping #camping #staycation #gardencamp #weekend #britishweather #lovesoulpad #bellten
  • #glamping #belltent #soulpad Having a #staycation weekend? Make the most of it with #bunting, flags and maybe even a #hammock for lazing around in the sun. See the link in our bio for more #glamping enhancements.⁠
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#canvas #belltent #lovesoulpad #holihome #gardencamping #ukstaycatio
  • #glamping #belltent #soulpad 30+ sqm of #stretchtent for a #yoga class tomorrow. All done in under an hour with the 'help' of a few little ones who were keen to show their maths skills and sociable nature.

#glamping #belltent #pubs #pub #pubtent #uk_pubs #socialdistancing  #outdoors
  • #glamping #belltent #soulpad After the rain:
Check your bell tent for raindrops beading on the canvas like this. If the canvas is soaked or absorbing water then you should reproof it when dry. 
These raindrops look very pretty don’t they?
  • #glamping #belltent #soulpad We’re a bit very in love with this next-level garden chill out area