Warranty

SoulPad® tents are built to a very high standard and are regularly tested for manufacturing quality. SoulPads® are produced in accordance with internationally acclaimed quality assurance certification: ISO9001. SoulPad® tents comply with BS, American and European standards and are labelled accordingly.

The SoulPad® Trademark is on all SoulPad® tents.

There is just one Australian outlet on-line here at www.soulpad.com.au, and on ebay too (ebay username: soulpadtents). A SoulPad® tent purchased from any other Australian outlet may not be a genuine SoulPad® product.

To protect the consumer and SoulPad® brand alike, the SoulPad® registered trademark can be found on all SoulPad® tents, click here to read more. All tents should be clearly labelled with the manufacturers company name. Only tents carrying the SoulPad® trademark are protected by the SoulPad® warranty.

The components used in our tents are second to none. We know our tents are strong and durable and fit for their intended use. Their intended use being the light leisure market.

SoulPad® will honour a 1 year warranty against manufacturer defects in the canvas. Note that this warranty does not extend to the poles or zippers as these are commonly misused.

The SoulPad warranty is applicable only to SoulPad tents delivered to consumers within Australia and is not transferable.

Replacement parts are available. Please refer to our Spares for details.

It should be clear that your consumer legal rights may still apply after the warranty expires.

Our Instagram

  • #glamping #belltent #soulpad We exist to help everyone enjoy the outdoors together. Even if it's just a camp out in the garden or an evening around the fire-pit, remember to step outside occasionally and enjoy the fresh air!⁠
  • #glamping #belltent #soulpad Luke is an Intensive Care Nurse nursing Covid-19 patients in Exeter. He is self-isolating in his SoulPad bell tent.⁠
Please join us in the biggest ever SoulPad salute, as we thank fellow SoulPadder Luke, his colleagues and all other key workers out there
  • #glamping #belltent #soulpad With many of us staying at home, campsites closed and many summer events cancelled or postponed, these are difficult times for everybody. Over the coming months we may face physical, emotional and mental struggles we as individuals have never known before
  • #glamping #belltent #soulpad Create the perfect #stayhome #staycation.⁠
It's great hearing from customers using their SoulPad's as  additional outdoor spaces. We've even heard from our fantastic key workers self-isolating in the garden away from family members. ⁠
Send us your photos,
  • #glamping #belltent #soulpad We're stronger together...⁠
  • #glamping #belltent #soulpad We're bringing the #staycation closer to home. We will be pitching our SoulPads in the garden for a home campout.⁠⠀
"The Holihome" - it's not a new word, we Googled it, but it is new in this context and it's new to us. ⁠⠀
Visit the blog and be inspired, p
  • #glamping #belltent #soulpad Ok folks, so it looks like Staycation really is here to stay! With so much uncertainty filling the air many of our customers are planning their staycations in the UK. Campsites are spacious outdoor spaces! ⁠⠀
Spring is on the way
  • #glamping #belltent #soulpad Take a listen to this heartwarming audio interview.⠀
It will be helpful to anyone nervous about taking little ones on their first camping trip. What a great and very successful collaboration between #homestart #nationaltrust and #chirkcastleNT ⠀
We're rea
  • #glamping #belltent #soulpad Free tents now limited to one per order to prevent stockpiling. Please order responsibly and think of others.