Shipping

SoulPad® are pleased to offer FREE Shipping in Australia.

Regular deliveries are made during working days, Mon-Fri between 08:00 and 20:00 (except during public holidays).

We aim to deliver within 7 days (Mon-Fri) of your order being placed. Though during peak season this can at times be longer. We will contact you by email or telephone if delivery is likely to be delayed beyond 7 days (unless otherwise stated on our website), giving you the option to cancel your order.

Most of the time we are able to fulfill orders from stock held in Australia. Though from time-to-time we will fulfill orders from UK stocks. In this instance our Australian customers will not incurr extra shipping charges. The delivery time-frame will not be affected either.

Delivery to New Zealand is not free of charge. To know the cost of shipping to New Zealand you must add the itmes required to your basket, enter your delivery address at checkout and before making payment the shipping cost will be illustrated.

Specific delivery arrangements may be sought after where timely delivery is essential. In this instance there may be additional delivery charges to pay. Please contact us for a quote before placing your order.

If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may persue a claim against the carrier.

We endeavour to send our shipments *carbon free whenever possible.

SoulPad® will despatch your order in the original packaging. We do not re-package our products into any kind of glossy packaging.

We ship worldwide. Just contact us for a shipping quote.

*Our courier offsets the carbon associated with the parcel delivery by calculating the overall carbon emissions generated by their vehicle fleet and operations. They know how many trees they need to plant to offset the average parcel. SoulPad pays a little bit extra for each shipment so that our courier can pay for the planting of trees.

Tree planting is one of the most common forms of carbon offset. Through this process, carbon dioxide is converted into stored carbon, and this is why trees are sometimes referred to as ‘carbon sinks’. By taking this carbon dioxide from the atmosphere, trees clean the air.

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  • SoulPad A short read about old treasures and how seemingly out-of-date kit is still relevant today. #makedoandmend https://blog.soulpad.co.uk/old-kit/
  • 50268148_10155579693045666_8530555784369537024_n.jpg?_nc_cat=103&_nc_ht=scontent SoulPad Here’s Ozzie enjoying the new Tweed Dog Travel Bed in the showroom today! http://soulpad.co.uk/products/dog-travel-bed #soulpadproducts #soulpadaccessories #tentaccessories #glampingaccessories #stylishcamping #accessoriseyourpad #dogslovecamping #vizla
  • SoulPad So much to see and do in this gorgeous county. Come and stay a while!
  • SoulPad Last minute unique Christmas gift for Classic TT fans! It doesn't start until August but it will be worth the wait. Book now!
  • SoulPad There are two SoulPad prizes up for grabs today. Good luck! https://blog.soulpad.co.uk/juno-advent-giveaway-day-7/
  • SoulPad Six outdoorsy Christmas gift ideas all with fast delivery available.
  • SoulPad For those who fancy a big group campout in Norfolk, May 2019...
  • 46028756_1948891615158708_7136231704405999616_n.jpg?_nc_cat=103&_nc_ht=scontent SoulPad Fancy relocating to a beautiful island in Cambodia? SoulPads and sunshine! Job vacancies here:
  • SoulPad Save up to £70 when booking a 3 night Tipi stay with our friends at the 4-star Pinewood Park. Book early and you'll receive: - up to 2 FREE child tickets for Alpamare Waterpark up to 2 FREE child tickets for Scarborough Sealife up to 2 FREE children's gi
  • 43610043_2156497591284308_6877078510251278336_n.jpg?_nc_cat=104&_nc_ht=scontent SoulPad Thanks soulpad, bonfire kitchen , done .
  • SoulPad Hurry! Make some cool memories before the school holiday ends!!
  • 39869313_10157020207897502_6185059820308004864_n.jpg?_nc_cat=107&_nc_ht=scontent SoulPad Away for a week to guide camp and end of the fantastic week of good weather we get a huge storm. Ripped shelters from guys, broken wooden poles in the marquees and ended up with 3 inch deep pools of hail on the ground but although the sides were not pegge
  • 39846650_10216800025576951_3897549668543889408_n.jpg?_nc_cat=101&_nc_ht=scontent SoulPad High praise indeed! Thanks Rachael x
  • 39846650_10216800025576951_3897549668543889408_n.jpg?_nc_cat=101&_nc_ht=scontent SoulPad 7 years of camping and it's still going strong! Can't fault it- one of the best purchases I've made. Just had to replace some rubber stoppers for the central pole and SoulPad customer service was fantastic- thank you so much for your help. Wonderful compa
  • 38751324_10155267001540666_9182810623409389568_n.jpg?_nc_cat=108&_nc_ht=scontent SoulPad SoulPad tents and a wedding - two of our favourite things :) Tent: @soulpadtents Styling: @swooneventanddesign HMUA: @kmcdowellbeauty Fashion: @bridalsuitebend Florals: @summerrobbinsflowers
  • 38298002_10155609957020592_8055350213214208000_n.jpg?_nc_cat=104&_nc_ht=scontent SoulPad The aftermath of a very wet weekends camping. Keep it dry! My 5000 held up flawlessly against the belting wind and rain, Could not put it away wet. Look after your canvas and it will look after you :)
  • 37644885_10156146841435804_712185068931514368_n.jpg?_nc_cat=106&_nc_ht=scontent SoulPad Finally had our first family weekend in our beautiful SoulPad! Best money we have ever spent it was absolutely amazing! Getting to grips with putting it up but definitely need to practice rolling it up to get it in the bag ????
  • 37704169_10155233808255666_7044832841842032640_n SoulPad Celebrating the crazy UK weather with a #sale on tents and inners. Even more reason for you to take indoors outdoors! Go on - get out there! (UK & USA only) : http://soulpad.co.uk/t/categories/canvas-bell-tents
  • 37328022_10155223588505666_5518120539622735872_n.jpg?_nc_cat=107&_nc_ht=scontent SoulPad We’re a bit very in love with the new SoulPad #Chillys bottles now in at SoulPad ???? #nomoreplastic #giftforher #giftforhim #healthylifestyle #waterbottle #campingessentials #summeressentials
  • 36300526_10155185416695666_8362494040494571520_n.png?_nc_cat=100&_nc_ht=scontent SoulPad Holy heck!! There's some seriously discounted SoulPad tentage in UK clearance just now: http://soulpad.co.uk/sale
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  • New 5 Star Review! @reviews_experts https://t.co/NIKqXmggsD February 18, 2019 03:02
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. February 12, 2019 23:58
  • "Very quickly despatched. Helpful as we needed the groundsheet asap.... " ? joanna February 12, 2019 23:58
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... February 12, 2019 23:58
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. February 05, 2019 23:58
  • "I really am so impressed with the quality..." - Stu. (Thanks, Stu!) February 05, 2019 23:58
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... February 05, 2019 23:58
  • @GooseberryField @CampsitesUK Congratulations! February 01, 2019 00:52
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. January 29, 2019 23:58
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  • Could spring be on its way? We think so! Happy sunny Sunday all! #earlyspringflowers #morningsun #morningwalks #soulpad #chillysbottle #soulpadlogo #soulpadproducts #enjoyingtheoutdoors #springisintheair
  • Gorgeous winter sun shining through the forest walks behind our Norfolk Showroom. Remember your walking boots when visiting us! 
Photo credit: @ifinbow 
#winter #wintersunshine #forestwalks #soulpad #showroom #glampingaccessories #belltents #visitnorfolk
  • It’s great to see a winter SoulPad erection!  #wintertent  #snowydays  #soulpad  #belltent  #gardentent  #soulpadders  #regramming
  • Keep the logs piled high and stay warm folks...snow has finally arrived in Norfolk!  #winterfun #staywarm #snowishere #winteradventures #logpile #firewoodstack #norfolk #soulpad
  • Here’s Ozzie enjoying the new Tweed Dog Travel Bed in the showroom today!
  • Go green in 2019 with these super soft recycled rugs! #newaccessories 
#sustainableproducts #recycledwool #gogreen #homefurnishings #picnicrug #soulpad #soulpadaccessories
  • It’s lovely to see the sun beaming through our showroom today. #wintersun #soulpad #belltents #showroom #sunrays #sunshine
  • Happy New Year folks! We’re back in the office at SoulPad HQ after a wonderful Christmas break. It’s a joy to be back catching up with customers old and new and photographing the latest range of beautiful accessories we have in store for you this year!  #
  • Take a look at our outdoor accessories for all your 2019 adventures! Link in our bio.  #newyear #freshstart #freshair #greatoutdoors #outsiders #countrywalks #outdooradventures #familyfun #soulpad #soulpadadventures
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